These Terms and Conditions set the rules for registration, account verification, deposits, withdrawals, bonuses and gameplay at NV Casino. They also explain player obligations, prohibited conduct, account closure procedures and the handling of disputes.
By creating an account, accessing the services or placing a wager, you confirm that you have read and accepted these Terms. If you do not accept them, do not register or continue using the services.
Operator information
NV Casino is operated by Nixxe B.V. Kaurum Limited is the Cyprus-registered company identified for the service under registration number HE 387933, with its principal place of business at Griva Digeni 1, Renanda Complex, Block 1, Flat/Office 11, Agios Tychonas 4532, Limassol, Cyprus.
In these Terms, “we”, “us” and “our” refer to the companies responsible for the casino service. “You”, “your” and “player” refer to the registered account holder.
Definitions
The following definitions apply throughout these Terms:
- Account means the personal profile created by a player to use the casino and sportsbook services.
- Bet means an instruction confirmed by a player to stake available account funds on a game or sporting event.
- Bonus means promotional funds, free spins, loyalty benefits or another reward subject to specific conditions.
- Deposit means money transferred to an account through a payment method available in the Cashier.
- Game means a slot, live dealer title, table game, instant game or another gambling product available in the lobby.
- Login data means the email address, password and any security information used to access an account.
- Stake means the amount committed to a single game round or betting selection.
- Withdrawal means a request to transfer an eligible real-money balance from an account to an approved payment method.
Eligibility and legal requirements
Access is limited to people who are aged 18 or older and are legally permitted to participate in gambling activities in their province or territory. We may request proof of age and suspend access until the check is complete.
You are responsible for confirming that online gambling and the selected payment method are lawful where you live. An account must not be opened or used from a restricted jurisdiction or through technology intended to conceal the user’s true location.
By using the services, you confirm that:
- you are 18 or older
- you are acting on your own behalf
- you are legally permitted to gamble in your location
- the funds used for deposits belong to you and come from lawful sources
- you understand that gambling involves the risk of losing money
- you are responsible for any tax reporting required in your jurisdiction
Registration requirements
A player must complete the registration form personally. The required information includes an email address, password, country, account currency, full name, date of birth, phone number, residential address and any additional details requested during registration.
All information must be accurate, current and complete. Details must be updated when they change. Incomplete, false, misleading or outdated information may lead to account restrictions, cancellation of transactions, removal of winnings or account closure.
Only one account is permitted per person. Additional accounts may be treated as duplicate accounts. Transactions, bonuses and winnings connected with a duplicate account may be cancelled, and related accounts may be closed.
If you discover that more than one account has been registered in your name, contact [email protected] before making another deposit or placing another wager.
Identity verification
We may carry out identity, age, address, payment and source-of-funds checks before or after a deposit, during account use or before approving a withdrawal. Access to games, payments or withdrawals may be limited until the requested checks are completed.
Standard verification may begin when total transactions reach USD or EUR 1,000, or the corresponding CAD equivalent. A check may also start earlier when account activity, location, payment behaviour or another risk factor requires review.
Depending on the check, we may request:
- a valid passport, driving licence or government-issued identity card
- a recent document confirming the residential address
- a payment card image with protected security details
- a bank statement or payment account confirmation
- a photograph of the player holding the requested document
- documents showing occupation, income or the source of deposited funds
Submitted documents must be authentic, complete, clearly visible and unaltered. Documents or images changed with editing software, artificial intelligence tools, filters or other manipulation methods may be rejected and treated as fraudulent material.
Account security
You must keep your password and other login data confidential. Account access must not be sold, transferred, shared or provided to another person.
You are responsible for activity completed through your account until unauthorized access is reported. Contact support immediately if you lose control of your login data, notice an unknown transaction or suspect that another person has accessed the account.
We may request additional security checks, reset access credentials or temporarily block the account when unauthorized use is suspected.
Deposits
Deposits must be made through a method displayed in the Cashier and registered in the account holder’s name. Cash and third-party payments from friends, relatives or other persons are not accepted.
By making a deposit, you confirm that:
- the payment is authorized by the account holder
- the funds come from a lawful source
- the payment details match the verified player information
- you will not make an unjustified chargeback or payment reversal
- you accept any limits and processing conditions displayed before confirmation
Suspicious payments, stolen payment details and unjustified chargebacks may result in a blocked account, reversed payouts, cancelled winnings and further investigation. A casino balance is not a bank deposit, does not earn interest and is not covered by deposit insurance.
Withdrawals
A withdrawal can be requested when deposits have cleared, the player profile is complete and all required verification checks have been passed. The transfer is normally returned through the same method used for the deposit, subject to payment-provider availability and compliance checks.
For a withdrawal above USD 1,000 or the corresponding CAD equivalent, identity documents may be required before approval. Additional documents may be requested for any amount when a security, payment or source-of-funds check is necessary.
Verified withdrawal requests are reviewed according to the following internal approval periods. The amount is calculated using the CAD equivalent of the stated EUR range at the applicable conversion rate:
- up to EUR 499 equivalent, from 5 minutes to 12 hours and no later than 2 working days
- EUR 500 to EUR 4,999 equivalent, from 5 minutes to 48 hours and no later than 5 working days
- EUR 5,000 to EUR 29,999 equivalent, from 5 minutes to 72 hours and no later than 14 working days
- EUR 30,000 to EUR 74,999 equivalent, from 5 minutes to 120 hours and no later than 30 working days
- more than EUR 75,000 equivalent in cumulative monthly withdrawals, subject to individual review and additional verification
These periods exclude weekends and public holidays. Banks, card issuers and other payment providers may require additional processing time after a request has been approved.
If total wagering is less than twice the deposited amount, 20% of the withdrawal may be withheld to cover payment costs. Where the requested withdrawal, current balance and lifetime withdrawals together are at least 20 times the player’s total deposits, withdrawals may be limited to EUR 10,000 or the CAD equivalent during a 30-day period.
Bonus conditions
Only bonuses displayed in the player’s profile or sent directly to that player are available for activation. Each offer may have its own deposit requirement, wagering target, eligible games, expiry period and maximum withdrawal condition.
Casino bonuses are held in a separate bonus balance. Real funds are used first, and bonus funds become active after the real balance reaches zero. Winnings generated with bonus funds are credited to the bonus balance until the wagering requirement is completed.
The following general rules apply unless an individual offer states otherwise:
- the maximum casino stake with active bonus funds is CAD 5 per spin, including a purchased game feature
- bonus funds and free spins are normally valid for 5 days
- slots normally contribute 100% toward wagering, while some specified titles contribute less
- live dealer games, table games, game shows and instant games do not normally contribute toward wagering
- a withdrawal requested before wagering is complete removes active cash bonuses, free spins and related promotional benefits
- bonus abuse, coordinated play and attempts to obtain the same offer through several accounts are prohibited
The conditions displayed with a specific offer take priority where they differ from the general rules above. Players should check the active bonus, remaining wagering requirement and expiry time in the account before placing a bet.
Gameplay and settlement
Before confirming a wager, you must check the stake, game, market, selection and other transaction details. A wager is accepted only after it is recorded and confirmed by the system.
Game and sportsbook transactions can be funded only from the available account balance. We may refuse, restrict, cancel or correct a transaction when required by a game rule, technical issue, security review or compliance obligation.
Game results are determined by the relevant provider’s system. If the result or account balance shown on a player’s device differs from the server record, the verified server record is used to settle the transaction.
Prohibited conduct
Players must use the services for personal entertainment and in accordance with the law. The following actions are prohibited:
- opening duplicate, false or third-party accounts
- sharing, selling or transferring an account
- using stolen, cloned or unauthorized payment details
- participating in money laundering or another unlawful activity
- colluding with another player or coordinating wagers to obtain an unfair advantage
- exploiting a software fault, pricing error, game malfunction or payment error
- using bots, automated players, scripts or prohibited assistance software
- transferring value by deliberately losing chips, games or wagers
- using a VPN, proxy server or another tool to hide an IP address or location
- introducing malware, sending spam or attempting to disrupt the website or its servers
- threatening, harassing or abusing staff or other users
- submitting altered, forged or artificially generated verification documents
Suspected misconduct may lead to investigation, restricted access, cancellation of affected bets or bonuses, withholding of related funds and permanent account closure. Information may be provided to payment institutions, regulators or law-enforcement authorities where required by law.
Technical faults and errors
A player who experiences a frozen round, incorrect credit, balance error or another technical problem must contact support within 10 days of the incident. The report should include the game or event, transaction details and the exact time of the issue.
Winnings created by an obvious pricing error, display fault, software defect or incorrect settlement may be cancelled. Funds credited in error must not be withdrawn or used after the player becomes aware of the issue.
We are not responsible for failures caused by the player’s device, internet connection, software or payment provider. We will review faults recorded by our systems and take reasonable steps to correct confirmed errors.
Account suspension and closure
You may request account closure or a temporary lock through live support. Account activity remains your responsibility until the closure request is confirmed.
We may suspend or close an account when:
- registration or verification information is false, incomplete or cannot be confirmed
- the player is under 18
- the account is linked to a duplicate, blocked or previously closed account
- fraud, collusion, bonus abuse or another prohibited activity is suspected
- a payment is unauthorized, reversed or connected with a third party
- the player uses location-masking technology
- continued access would breach a legal or compliance requirement
- the player materially breaches these Terms
Before an eligible remaining balance is returned, we may complete verification, deduct amounts owed, reverse invalid transactions and remove funds connected with a breach. Obligations and liabilities created before closure continue to apply after the account is closed.
Personal information
Personal and transaction data may be processed to create and administer accounts, verify identity, complete payments, prevent fraud, maintain security, respond to requests and meet legal obligations. Relevant information may be shared with payment providers, verification services, game suppliers and competent authorities when necessary for these purposes.
Account communications and support correspondence may be retained as part of the service record. Questions about personal information can be sent to [email protected].
Intellectual property
Website software, text, graphics, interfaces, trademarks, game materials and other protected content belong to their respective owners or are used under licence. Registration does not transfer any ownership or licence rights to the player beyond personal access to the services.
Content must not be copied, modified, distributed, sold, reverse engineered or used commercially without written authorization from the relevant rights holder.
Service availability and liability
We take reasonable steps to maintain the services but do not guarantee uninterrupted access. Maintenance, provider outages, network failures, security incidents, changes in law or events beyond reasonable control may delay or suspend part of the service.
Gambling decisions are made at the player’s own discretion and risk. We are not responsible for losses resulting from lawful wagers, unauthorized disclosure of login data, a player’s device or connection, or delays caused by an external payment provider.
Nothing in these Terms limits a right or liability that cannot be limited under applicable law.
Complaints and disputes
A complaint about an account, wager, bonus or financial transaction should be sent to [email protected] as soon as the issue is identified. The message should include the registered email address, date and time of the event, transaction or game reference and a clear description of the requested resolution.
Claims relating to account activity, games, bonuses or payments must be submitted within 6 months of the relevant event. Server, payment and transaction records may be used when investigating and deciding a complaint.
Changes to these Terms
We may update these Terms when services, payment processes, commercial requirements or legal obligations change. The current version applies from the time it is published.
Continued use after an update means that the revised Terms are accepted. A player who does not accept an update must stop using the services and request account closure.
Governing law
These Terms are governed by the laws of Curaçao. Disputes concerning their validity, interpretation or performance are subject to the competent courts of Curaçao, except where mandatory consumer law provides otherwise.
Final provisions
If any provision is found invalid or unenforceable, the remaining provisions continue to apply. A failure or delay in enforcing a right does not waive that right.
We may transfer rights and obligations connected with the service where the transfer does not reduce mandatory player protections. Events outside reasonable control may suspend affected obligations for the duration of the event.